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<h1 class="program-info__title">
Business Management Course: From Management to Leadership</h1>
<p class="program-info__description">Expand your business acumen to reach your full potential as a manager and leader within your organization.</p>
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<h2 class="program-block__heading">Overview for Business Management Course: From Management to Leadership</h2>
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<p>Mastering the fundamentals of business management is critical to success in any industry, but in today’s global economy, these skills are more important than ever. As organizations face disruption, intensified competition and profit challenges, leaders need core business management skills to tackle these problems that cut across traditional boundaries.</p>
<p>This business management certificate program will teach you a range of essential skills needed to advance your career, including leading transitions, improving your financial acumen, understanding market dynamics, developing operational command of your business, and designing and executing business strategy. Participants will engage in an MBA-inspired curriculum focused on skills that drive business success.</p>
<p>Through highly interactive lectures, case discussions, exercises, and workshops, you will return to work as an empowered leader equipped to manage across the organization.</p>
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<h2>Benefits of a Business Management Course</h2>
<p>By participating in this business management course, you will:</p>
<ul>
<li>Navigate leadership transitions and refine your leadership brand</li>
<li>Improve your ability to influence across the organization and shape culture</li>
<li>Advance your financial acumen to drive profits and deliver value</li>
<li>Cultivate a customer-centric mindset: create value for and from your customers</li>
<li>Learn to build and sustain operational excellence</li>
<li>Gain insight into strategy and how to build a competitive advantage</li>
<li>Apply concepts learned in a team workshop and receive peer feedback</li>
<li>Collaborate with peer business leaders and enjoy multiple networking opportunities</li>
<li>Earn a Certificate of Completion from the Harvard Division of Continuing Education</li>
</ul>
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<h2>Who Should Take This Business Management Course</h2>
<p>This business management course is designed for managers across industries and functional areas who are making or recently made a transition to a higher level of business leadership or management. Working professionals who are starting a business, human resource professionals, consultants, and business administrators may find this program particularly useful.</p>
<p>New or aspiring managers with less than 7 years of experience looking for a comprehensive leadership program would be well served by our <a href="https://professional.dce.harvard.edu/programs/essential-management-skills-for-leaders/">Essential Management Skills for Emerging Leaders</a> program.</p>
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<div style="width: 12%"><img decoding="async" class="alignnone wp-image-10577 size-full" style="width: 60px" role="img" src="https://extension.harvard.edu/wp-content/uploads/sites/8/2023/03/pdf-download_duotone.svg" alt="PDF icon." /></div>
<div style="width: 80%"><strong>Rising business managers:</strong> Download and edit this <a href="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/08/Request-Letter-for-Business-Management-Course-add-own-dates.docx" target="_blank" rel="noopener">request letter</a> to convince your supervisor that attending this program will make you a better leader for your team and your organization.</div>
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<h2>How You’ll Learn</h2>
<p>Business Management: From Management to Leadership is hosted in-person on Harvard University’s campus.</p>
<p>The five-day course will be taught in an interactive classroom setting where participants will have the opportunity to network and collaborate with each other and with their knowledgeable and experienced instructors.</p>
<h2>Enrolling in the Business Management Program</h2>
<p>Registration is open until one week before the program begins, and seats are limited. Secure your spot before the class fills.</p>
<p>You may cancel free of charge until 14 days prior to the start of the program. After that you may apply your tuition to any future program within one year.</p>
<p>For more details, visit our <a href="https://professional.dce.harvard.edu/find-a-program/registration-details/">FAQ page</a>.</p>
<h2>Cost</h2>
<p>Business Management: From Management to Leadership is a five-day program in our state-of-the-art classroom space in the heart of historic Harvard University. Program tuition is $6,150 plus the cost of travel for this program.</p>
<p>The On-Campus program fee covers:</p>
<ul>
<li>All Instruction</li>
<li>All program materials and Harvard notebook and pen</li>
<li>Full breakfast</li>
<li>Full lunch</li>
<li>Coffee and snack breaks</li>
<li>Cocktail and Networking reception</li>
<li>Tour of Harvard Yard</li>
<li>Certificate of Completion</li>
<p>Visit our <a href="https://professional.dce.harvard.edu/find-a-program/registration-details/">FAQ page</a> for more information about cost and payment.</p>
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<p><strong>Day 1: Leading Strategically</strong></p>
<ul>
<li>Business Leadership</li>
<li>Personal Leadership</li>
<li>Strategic Relationships</li>
<li>Organizational Leadership</li>
</ul>
<p><strong>Day 2: Developing Business Insights through Financial Acumen</strong></p>
<ul>
<li>Revenues</li>
<li>Costs</li>
<li>Returns</li>
<li>Value Models</li>
</ul>
<p><strong>Day 3: Capturing Customer Value through being Market Driven</strong></p>
<ul>
<li>Growth Strategy</li>
<li>Customer Value</li>
<li>Customer Centricity</li>
<li>Creating Value</li>
</ul>
<p><strong>Day 4: Delivering Value through Operational Excellence</strong></p>
<ul>
<li>Mapping Production Processes</li>
<li>Mapping the Customer Journey</li>
<li>Operational Agility</li>
</ul>
<p><strong>Day 5: Creating & Sustaining Strategic Business Advantage</strong></p>
<ul>
<li>Blinds Spots and Biases</li>
<li>Business Strategy</li>
<li>Business Leadership — capstone exercise</li>
</ul>
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<h2 class="program-block__heading">June Schedule</h2>
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<p><strong>Day 1: Leading Strategically</strong></p>
<ul>
<li>Business Leadership</li>
<li>Personal Leadership</li>
<li>Strategic Relationships</li>
<li>Organizational Leadership</li>
</ul>
<p><strong>Day 2: Developing Business Insights through Financial Acumen</strong></p>
<ul>
<li>Revenues</li>
<li>Costs</li>
<li>Returns</li>
<li>Value Models</li>
</ul>
<p><strong>Day 3: Capturing Customer Value through being Market Driven</strong></p>
<ul>
<li>Growth Strategy</li>
<li>Customer Value</li>
<li>Customer Centricity</li>
<li>Creating Value</li>
</ul>
<p><strong>Day 4: Delivering Value through Operational Excellence</strong></p>
<ul>
<li>Mapping Production Processes</li>
<li>Mapping the Customer Journey</li>
<li>Operational Agility</li>
</ul>
<p><strong>Day 5: Creating & Sustaining Strategic Business Advantage</strong></p>
<ul>
<li>Blinds Spots and Biases</li>
<li>Business Strategy</li>
<li>Business Leadership — capstone exercise</li>
</ul>
</div>
</div>
</div>
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<div class="program-block program-block--details program_date_2">
<h2 class="program-block__heading">October Schedule</h2>
<div class="program-block__content">
<p><strong>Day 1: Leading Strategically</strong></p>
<ul>
<li>Business Leadership</li>
<li>Personal Leadership</li>
<li>Strategic Relationships</li>
<li>Organizational Leadership</li>
</ul>
<p><strong>Day 2: Developing Business Insights through Financial Acumen</strong></p>
<ul>
<li>Revenues</li>
<li>Costs</li>
<li>Returns</li>
<li>Value Models</li>
</ul>
<p><strong>Day 3: Capturing Customer Value through being Market Driven</strong></p>
<ul>
<li>Growth Strategy</li>
<li>Customer Value</li>
<li>Customer Centricity</li>
<li>Creating Value</li>
</ul>
<p><strong>Day 4: Delivering Value through Operational Excellence</strong></p>
<ul>
<li>Mapping Production Processes</li>
<li>Mapping the Customer Journey</li>
<li>Operational Agility</li>
</ul>
<p><strong>Day 5: Creating & Sustaining Strategic Business Advantage</strong></p>
<ul>
<li>Blinds Spots and Biases</li>
<li>Business Strategy</li>
<li>Business Leadership — capstone exercise</li>
</ul>
</div>
</div>
</div>
<div class="program-block__wrapper" id="instructor">
<div class="program-block program-block--instructors program_date_0 active">
<h2 class="program-block__heading">Instructors</h2>
<ul class="instructor__list">
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/jon-fay/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023.jpg 1000w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023-300x300.jpg 300w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023-150x150.jpg 150w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023-768x768.jpg 768w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023.jpg"
alt="Jon_Fay_Headshots_2023"
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/jon-fay/" class="faculty__name-link">Jon Fay</a>
</h3>
<div class="instructor__bio">
Jon Fay has more than 25 years of experience as a business strategy consultant and has served as Vice President of Executive Development and head of the corporate university for a leading technology company. He is an instructor at Harvard's Division of Continuing Education, where he teaches both Professional & Executive Development programs and graduate degree courses.
</div>
</div>
</li>
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/laura-m-downing/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-scaled.jpg 1707w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-200x300.jpg 200w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-683x1024.jpg 683w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-768x1152.jpg 768w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-1024x1536.jpg 1024w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-1365x2048.jpg 1365w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-scaled.jpg"
alt="Laura Downing."
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/laura-m-downing/" class="faculty__name-link">Laura M. Downing</a>
</h3>
<div class="instructor__bio">
Laura M. Downing has over 25 years of experience providing strategic management advice and executive coaching to global organizations. She is a highly rated instructor at Harvard’s Division of Continuing Education where she teaches leadership, strategic management, power and influence, and executive presence.
</div>
</div>
</li>
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/patricia-l-hambrick/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick.jpg 1600w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-200x300.jpg 200w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-683x1024.jpg 683w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-768x1152.jpg 768w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-1024x1536.jpg 1024w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-1365x2048.jpg 1365w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick.jpg"
alt="Patricia Hambrick."
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/patricia-l-hambrick/" class="faculty__name-link">Patricia L. Hambrick</a>
</h3>
<div class="instructor__bio">
Patricia Hambrick comes to Harvard University’s Division of Continuing Education with over 20 years of global marketing experience and 15 years of teaching higher ed. Patricia has created and taught MBA and EMBA level courses in Branding, Marketing Management, Design Thinking and Global Marketing consistently being rated by students as one of the highest performing faculty.
</div>
</div>
</li>
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/shannon-pettiford/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-scaled.jpg 2282w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-267x300.jpg 267w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-913x1024.jpg 913w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-768x862.jpg 768w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-1369x1536.jpg 1369w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-1826x2048.jpg 1826w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-scaled.jpg"
alt="Shannon Pettiford Headshot"
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/shannon-pettiford/" class="faculty__name-link">Shannon Pettiford</a>
</h3>
<div class="instructor__bio">
Shannon Pettiford, M.S., PMP, PMI-ACP, specializes in program and project management, business process improvement, and operations management. He has successfully managed global projects and programs focused on digital marketing, information technology, human resources, finance, and strategic initiatives. Shannon also teaches graduate-level courses in project management at Harvard Extension School, Northeastern University, and the University of Kansas.
</div>
</div>
</li>
</ul>
</div>
<div class="program-block program-block--instructors program_date_1">
<h2 class="program-block__heading">Instructors</h2>
<ul class="instructor__list">
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/jon-fay/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023.jpg 1000w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023-300x300.jpg 300w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023-150x150.jpg 150w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023-768x768.jpg 768w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023.jpg"
alt="Jon_Fay_Headshots_2023"
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/jon-fay/" class="faculty__name-link">Jon Fay</a>
</h3>
<div class="instructor__bio">
Jon Fay has more than 25 years of experience as a business strategy consultant and has served as Vice President of Executive Development and head of the corporate university for a leading technology company. He is an instructor at Harvard's Division of Continuing Education, where he teaches both Professional & Executive Development programs and graduate degree courses.
</div>
</div>
</li>
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/laura-m-downing/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-scaled.jpg 1707w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-200x300.jpg 200w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-683x1024.jpg 683w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-768x1152.jpg 768w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-1024x1536.jpg 1024w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-1365x2048.jpg 1365w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-scaled.jpg"
alt="Laura Downing."
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/laura-m-downing/" class="faculty__name-link">Laura M. Downing</a>
</h3>
<div class="instructor__bio">
Laura M. Downing has over 25 years of experience providing strategic management advice and executive coaching to global organizations. She is a highly rated instructor at Harvard’s Division of Continuing Education where she teaches leadership, strategic management, power and influence, and executive presence.
</div>
</div>
</li>
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/patricia-l-hambrick/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick.jpg 1600w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-200x300.jpg 200w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-683x1024.jpg 683w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-768x1152.jpg 768w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-1024x1536.jpg 1024w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-1365x2048.jpg 1365w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick.jpg"
alt="Patricia Hambrick."
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/patricia-l-hambrick/" class="faculty__name-link">Patricia L. Hambrick</a>
</h3>
<div class="instructor__bio">
Patricia Hambrick comes to Harvard University’s Division of Continuing Education with over 20 years of global marketing experience and 15 years of teaching higher ed. Patricia has created and taught MBA and EMBA level courses in Branding, Marketing Management, Design Thinking and Global Marketing consistently being rated by students as one of the highest performing faculty.
</div>
</div>
</li>
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/shannon-pettiford/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-scaled.jpg 2282w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-267x300.jpg 267w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-913x1024.jpg 913w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-768x862.jpg 768w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-1369x1536.jpg 1369w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-1826x2048.jpg 1826w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-scaled.jpg"
alt="Shannon Pettiford Headshot"
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/shannon-pettiford/" class="faculty__name-link">Shannon Pettiford</a>
</h3>
<div class="instructor__bio">
Shannon Pettiford, M.S., PMP, PMI-ACP, specializes in program and project management, business process improvement, and operations management. He has successfully managed global projects and programs focused on digital marketing, information technology, human resources, finance, and strategic initiatives. Shannon also teaches graduate-level courses in project management at Harvard Extension School, Northeastern University, and the University of Kansas.
</div>
</div>
</li>
</ul>
</div>
<div class="program-block program-block--instructors program_date_2">
<h2 class="program-block__heading">Instructors</h2>
<ul class="instructor__list">
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/jon-fay/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023.jpg 1000w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023-300x300.jpg 300w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023-150x150.jpg 150w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023-768x768.jpg 768w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2020/12/07_JonFay_Headshots_2023.jpg"
alt="Jon_Fay_Headshots_2023"
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/jon-fay/" class="faculty__name-link">Jon Fay</a>
</h3>
<div class="instructor__bio">
Jon Fay has more than 25 years of experience as a business strategy consultant and has served as Vice President of Executive Development and head of the corporate university for a leading technology company. He is an instructor at Harvard's Division of Continuing Education, where he teaches both Professional & Executive Development programs and graduate degree courses.
</div>
</div>
</li>
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/laura-m-downing/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-scaled.jpg 1707w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-200x300.jpg 200w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-683x1024.jpg 683w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-768x1152.jpg 768w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-1024x1536.jpg 1024w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-1365x2048.jpg 1365w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Laura-Downing-scaled.jpg"
alt="Laura Downing."
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/laura-m-downing/" class="faculty__name-link">Laura M. Downing</a>
</h3>
<div class="instructor__bio">
Laura M. Downing has over 25 years of experience providing strategic management advice and executive coaching to global organizations. She is a highly rated instructor at Harvard’s Division of Continuing Education where she teaches leadership, strategic management, power and influence, and executive presence.
</div>
</div>
</li>
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/patricia-l-hambrick/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick.jpg 1600w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-200x300.jpg 200w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-683x1024.jpg 683w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-768x1152.jpg 768w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-1024x1536.jpg 1024w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick-1365x2048.jpg 1365w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/06/Patricia-Hambrick.jpg"
alt="Patricia Hambrick."
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/patricia-l-hambrick/" class="faculty__name-link">Patricia L. Hambrick</a>
</h3>
<div class="instructor__bio">
Patricia Hambrick comes to Harvard University’s Division of Continuing Education with over 20 years of global marketing experience and 15 years of teaching higher ed. Patricia has created and taught MBA and EMBA level courses in Branding, Marketing Management, Design Thinking and Global Marketing consistently being rated by students as one of the highest performing faculty.
</div>
</div>
</li>
<li class="instructor__item">
<a href="https://professional.dce.harvard.edu/faculty/shannon-pettiford/" class="instructor__figure-link">
<figure class="instructor__figure">
<div class="article-asset-mod">
<div class="lazy-img__mod article-asset lazy-img__mod--white">
<span class="lazy-img__placeholder" style="padding-top: 100%"></span>
<img
class="lazy-img lazyload "
data-srcset="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-scaled.jpg 2282w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-267x300.jpg 267w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-913x1024.jpg 913w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-768x862.jpg 768w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-1369x1536.jpg 1369w, https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-1826x2048.jpg 1826w"
data-src="https://professional.dce.harvard.edu/wp-content/uploads/sites/9/2023/07/Pettiford_Shannon-scaled.jpg"
alt="Shannon Pettiford Headshot"
data-caption=""
data-credit=""
/>
</div>
</div>
</figure>
</a>
<div class="instructor__content">
<h3 class="faculty__name">
<a href="https://professional.dce.harvard.edu/faculty/shannon-pettiford/" class="faculty__name-link">Shannon Pettiford</a>
</h3>
<div class="instructor__bio">
Shannon Pettiford, M.S., PMP, PMI-ACP, specializes in program and project management, business process improvement, and operations management. He has successfully managed global projects and programs focused on digital marketing, information technology, human resources, finance, and strategic initiatives. Shannon also teaches graduate-level courses in project management at Harvard Extension School, Northeastern University, and the University of Kansas.
</div>
</div>
</li>
</ul>
</div>
</div>
<div class="program-block program-block__flexible" id="faq">
<div class="program-block__flexible-inner">
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